Pip Wells
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Recent activity by Pip Wells-
KnowBe4 Phish Alert Button (PAB) - Usage and Troubleshooting
Introduction The Catholic Archdiocese of Sydney (CAS) ICT Services Department have deployed the KnowBe4 Phish Alert Button, or PAB, to all users of CAS Devices, to aid in the timely and secure repo...
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Optus Mobile Transition - Staff Information
We’re switching some mobile services to Optus From the 5th of October 2022 we will be changing a number of mobile phone and data services from your current carrier to Optus. Do I have to chan...
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TIPT - Basic Setup for TIPT-over-Internet Phones
Introduction TIPT-over-the-Internet, or TOTI allows standard Polycom TIPT handsets to be connected and used for business telephony at any location with suitable internet access. These handsets rely...
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eFax - Sending a fax by Email
Introduction: With the retirement of most physical fax machines and associated lines, CAS ICT strongly recommends that all communications of this nature are carried out via Email instead. Email i...
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CiAnywhere - Employee Self Service Portal Access
Introduction The Archdiocese provides staff with an employee self service system, giving you access to your payroll record and leave balances. The Employee Self Service portal is directly integrate...
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Understanding Ticket Priority & Service Level Targets
This guide explains how the CAS ICT Helpdesk prioritises requests via the Ticket Priority system. There are four priority levels, Low, Normal, High, and Urgent. The priority level of the ticket set...
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How to: Request help from the CAS ICT Helpdesk
The brand-new CAS ICT Helpdesk Portal allows staff and clients of the Archdiocesan ICT Services Team to request assistance via the helpdesk, or through channels for specific types of requests. This...