Optus Mobile Transition - Staff Information

We’re switching some mobile services to Optus

From the 5th of October 2022 we will be changing a number of mobile phone and data services from your current carrier to Optus.

Do I have to change?

Yes! If you don’t collect your new Optus mobile SIM card(s) and complete the porting process your mobile device(s), mobile phone and mobile data SIM (such as the ones in iPads) will cease to function.

What do I have to do?

If your service is being migrated as part of our bulk migrations, you will receive an email with details of a migration date for your number, and a date on which you can collect your SIM Pack from ICT. When you collect your pack, you will receive a new Optus SIM card, and we will show you how to install it if you wish.

On the migration date, you will be sent a reminder SMS and Email. When your migration takes effect, you will be able to quickly switch your SIM card and resume normal operations. CAS ICT staff will be available to assist with SIM card replacements, and to answer or resolve any questions that may arise.

What if I cannot attend in person?

Some staff may receive 'self-move' packs, for services that cannot be relocated, or for staff who are not able to attend the Polding Centre for this migration. The Self-move pack includes the SIM card, and details on how to commence the transition of your service. You must follow the instructions contained in this pack, within 21 days of its receipt (End of October), otherwise the service may be migrated automatically.

Frequently Asked Questions

• Will I be without phone service at any time during the change to Optus?
  Optus will work with your CAS to determine the best date to begin the transition of mobile services. You will be notified of the next steps and time frames of your migration, and you should expect to receive a confirmation text message the day before your change to Optus will occur. Welcome packs provided to you  will provide detailed instructions to follow on the day of port, what to expect on the day and numbers to call for customer support.
• What if I share a mobile or need my handset for urgent tasks?
  Arrangements can be made to accommodate special requirements such as these. Please speak to the ICT Helpdesk team to discuss in more detail.
• I’ve heard Optus coverage at some sites is less effective than our current carrier. Is this true?
  Optus has invested significantly in its 3G and 4G networks since 2009 and your organisation is confident that Optus can provide a mobile service that meets their requirements.
• Will I have to change my mobile number when I move to Optus?
  No. You will keep your existing mobile number.
• Will I lose my contacts?
  Your information welcome pack will contain simple instructions on how to transfer your contacts. If you are using a smartphone, please ensure that you back up your data.